Testimonials

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My husband has been at Charlotte James now for almost a year. From December 26, 2019. As a wife and carer, I would give a big thumbs up. They have dealt with all my husband's needs and more. The home has a homely feel, carers are so caring and they have dealt very well with the recent covid pandemic. 

My husband has complex needs. The nursing staff have from day one have professionally managed very well, I would give this home a top rating. All staff are brilliant with cleaning, also maintained well throughout - keeping residents happy in their home. Not forgetting the kitchen staff; home-cooked meals are amazing, thank you. The manager and all the rest of the staff are brilliant.

 My father-in-law recently spent a few days in hospital which to be honest wasn't nessessary ( dr thought it was) . This over confused him and he deteriorated very quickly. Charlotte James could of cared for him better. On his return the care was amazing..they even surprised him with an outside bar naming it the pub name of the pub he used to run and getting him to cut a ribbon to open it up. The smile on his face was amazing. The supporting staff we feel went above and beyond their duties and were completely amazing. The care is extremely person centered to his needs.
The managers and all the people that work there are amazing.
Plus today at the Easter fayre everyone worked so hard.
Well done all.
Plus my father-in-law says the food is top. 

After four years of declining health my wife spent her last four months at the Charlotte James where she received wonderful and compassionate care. I would recommend this home to anyone seeking a place for loved one 

Thank you so so much for your message Jess,
We really appreciate the care, tenacity and professionalism you’ve used in getting my dad settled. 

 Extremely reluctant for my mother to enter a care/nursing home, however, for health and safety reasons my mother was no longer able to live in her own home.
My fears were soon replaced by the overwhelming homely atmosphere within the establishment. My mother soon settled in her own room and is quite 

content. Due to the wonderful medical attention received, the staff have achieved what a hospital could not, we the family are extremely grateful.
The management and staff are so attentive and dedicated, kindness, dignity and patience are in abundance. Charlotte James Care Home has everything a resident need.