My husband has been at Charlotte James now for almost a year. From December 26, 2019. As a wife and carer, I would give a big thumbs up. They have dealt with all my husband's needs and more. The home has a homely feel, carers are so caring and they have dealt very well with the recent covid pandemic.
My husband has complex needs. The nursing staff have from day one have professionally managed very well, I would give this home a top rating. All staff are brilliant with cleaning, also maintained well throughout - keeping residents happy in their home. Not forgetting the kitchen staff; home-cooked meals are amazing, thank you. The manager and all the rest of the staff are brilliant.
Thank you so so much for your message Jess,
We really appreciate the care, tenacity and professionalism you’ve used in getting my dad settled.
Extremely reluctant for my mother to enter a care/nursing home, however, for health and safety reasons my mother was no longer able to live in her own home.
My fears were soon replaced by the overwhelming homely atmosphere within the establishment. My mother soon settled in her own room and is quite
content. Due to the wonderful medical attention received, the staff have achieved what a hospital could not, we the family are extremely grateful.
The management and staff are so attentive and dedicated, kindness, dignity and patience are in abundance. Charlotte James Care Home has everything a resident need.